PRIVACY POLICY
At Gelati Celesti (also referred to in this Privacy Policy as "We", "Us", and "Our"), We are committed to protecting your privacy. This Privacy Policy explains how We collect, use, and protect your personal information when you visit and interact with Our website, https://www.gelatiicecream.com/ (the "Site"). Please carefully read this Privacy Policy so that you will fully understand how your personal information will be treated as you use the Site. This Privacy Policy outlines Our personal information handling practices.
Please be advised, by using Our Site, you consent to the personal information collection and processing practices described in this policy.
INFORMATION WE COLLECT
We may collect your personal information from the following sources:
-
Directly from you. For example, if you request information from Us or wish to share an experience you had at one of Our locations, We may ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so We can best respond to your comments or queries. This information will help Us to better customize Our services. Additionally, if you contact Us, then We may retain a record of that correspondence.
-
Indirectly from you. For example, through the use of cookies and pixels on Our Site.
-
Our business vendors.
-
Advertising networks.
-
Data analytics providers.
-
Social networks.
-
Internet service providers.
-
Operating systems and platform.
We may collect the following types of information when you visit Our Site:
-
Personal Information. This includes any information you voluntarily provide to Us, such as when you sign up for Our newsletter, place an order, or contact Us. Examples include your name, email address, phone number, and payment details.
-
Non-Personal Information. We may also collect non-personal information about your usage of the Site, including your browser type, device information, and pages visited. This non-personal information generally will not personally identify you or be correlated to you individually for external purposes. This information helps Us improve Our Site’s functionality and user experience.
HOW WE USE YOUR INFORMATION
The information We collect is used to:
-
Process your orders and provide services.
-
Communicate with you about your orders, inquiries, or customer service requests.
-
Send marketing communications, including promotions and updates, if you have opted into receiving them.
-
Improve Our Site, products, and services through data analysis.
We collect information in order to provide you with personalized and customized service. We will often use the information we collect to notify you of important functionality changes to the Site, new services, and special offers that We think you may be interested in. We also use collected information to better understand user demographics and interests.
SHARING YOUR INFORMATION
We will not sell, rent, or share your personal information with third parties except in the following circumstances:
-
Service Providers. We may share your information with trusted third-party service providers who assist Us in operating Our Site and providing services to you (such as payment processors and email marketing services).
-
Legal Compliance. We may disclose your information if required by law or in response to legal requests, such as subpoenas or government inquiries.
COOKIES AND TRACKING TECHNOLOGIES
As part of customizing and personalizing your service, We use cookies to store and sometimes track information about you. A cookie is a small amount of information that is sent to your browser from a web server and stored on your computer's hard drive. Cookies also help to estimate the size of Our audience and measure traffic patterns. You can control cookies in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie.
SECURITY OF YOUR INFORMATION
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure, and We cannot guarantee the absolute security of your information.
YOUR RIGHTS AND CHOICES
In accordance with applicable law, Virginia residents have the following rights, subject to certain limitations:
-
Right to Know and Access. The right to request that We disclose: (1) the categories of personal information We have collected about them; (2) the sources from which We collected the personal information; (3) the business or commercial purpose for the collection, selling or sharing of personal information; (4) the categories of third parties to whom We disclose personal information; (5) the categories of personal information that We sold or disclosed for a business purpose; and (6) the specific pieces of personal information We have collected about them.
-
Right to Portability. The right to request a copy of their personal information in a portable and, to the extent technically feasible, readily usable format.
-
Right to Correction. The right to correct inaccuracies in their personal information, taking into account the nature and purposes of the processing of the personal information.
-
Right to Deletion. The right to delete their personal information provided to or obtained by Us.
-
Right to Opt-out. The right to opt-out of certain types of processing, including:
-
To-opt out of the “sale” of their personal information.
-
To opt-out of targeted advertising by Us.
-
To opt-out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.
You may submit a request to exercise your personal data privacy rights by contacting Us at customerservice@gelatiicecream.com.
We will respond to your request as required under applicable law. In the event We decline your request, partially or fully, you may appeal the decision. Simply follow the same process for submitting a request and include "Appeal" in the title or other part of the request. If that Appeal is denied, you may contact the Virginia Attorney General's Office at:
-
Address: North Ninth Street, Richmond, Virginia 23219
-
Phone: 804-786-2071
CHILDREN'S PRIVACY
Our Site is not intended for children under the age of 13, and We do not knowingly collect personal information from children. If We learn that We have inadvertently collected such information, We will take steps to delete it as soon as possible.
LINKS TO OTHER WEBSITES
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in Our practices or legal requirements. We will post any changes on this page and update the “Effective Date” at the top of the policy. Your continued use of the Site shall be deemed your acceptance of the revised Privacy Policy.
CONTACT US
If you have any questions or concerns about this Privacy Policy or Our information collection practices, please contact Us at:
Gelati Celesti
customerservice@gelatiicecream.com
Phone: 804-353-1037
Effective Date: May 2, 2025